The Client Service and Collections Supervisor reviews and services client accounts for both Bank clients and in-house clients. Analyzes client history and disputes. Cancels finance charges, late fees and restructures accounts when applicable. Processes monthly billing, issues credit balance refund checks, processes credit cards, sends daily letters, prepares bank deposits and processes payments on accounts.
Responsible for the collection of delinquent accounts, updating account status with credit agencies, interacting with law firms and outside collection agencies. Familiar with collection laws and practices in the US.
Minimum of 2 years’ experience client services and collections experience
In return for your commitment to excellence, we offer: